| 1. |
Understand causes and effects of distress. |
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| 1.1 | Identify common causes of distress. | | 1.2 | Describe signs that may indicate an individual is distressed. | | 1.3 | Explain how distress may affect the way an individual communicates. | | 1.4 | Explain how working with an individual who is distressed may impact on own well being. |
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| 2. |
Be able to prepare to support individuals who are experiencing distress. |
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| 2.1 | Access information and advice about supporting an individual through a time of distress. | | 2.2 | Establish signs of distress that would indicate the need for specialist intervention. | | 2.3 | Describe how to access specialist intervention. | | 2.4 | Identify sources of support to manage own feelings when working with an individual who is distressed. |
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| 3. |
Be able to support individuals through periods of distress. |
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| 3.1 | Communicate empathy and reassurance in ways that respect the individual’s dignity, culture and beliefs. | | 3.2 | Demonstrate ways to alleviate immediate distress. | | 3.3 | Adapt support in response to the individual’s reactions. | | 3.4 | Demonstrate how to involve others in supporting an individual who is distressed. |
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| 4. |
Be able to support individuals to reduce distress. |
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| 4.1 | Encourage the individual to express thoughts and feelings about troubling aspects of their life. | | 4.2 | Work with the individual and others to identify triggers for distress. | | 4.3 | Work with an individual and others to reduce triggers or alleviate causes of distress. | | 4.4 | Encourage the individual to review their usual ways of coping with distress. |
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| 5. |
Be able to record and report on an individual’s distress. |
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| 5.1 | Maintain records relating to the individual’s distress and the support provided. | | 5.2 | Report on periods of distress in line with agreed ways of working. |
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