We want you to have a positive experience when using our services and qualifications; however, if you’re not happy with a service you’ve received or want to review an assessment decision, please refer to the following Agored Cymru documents:

Any learner can bring a complaint or appeal against assessment or other decisions to us, however, we advise that you first seek advice and guidance from your Centre.

All Agored Cymru Centres have their own complaints and appeals procedures, that in the first instance you should follow. If you’re not satisfied with the outcome of the complaint/appeal investigation carried out by the Centre, you can bring your complaint or appeal to us. There may be specific circumstances where you need to bring the complaint to us directly.

We’re committed to investigating any formal complaint/appeal fairly, and to be supportive and professional at all times. We’ll acknowledge receipt of any formal complaint or appeal brought to us within 5 working days and aim to resolve your complaint/appeal as quickly as we can. We’ll keep in touch with you throughout any investigation we carry out and provide you with a written report of our findings.

All complaints/appeals brought to us are dealt with confidentially and in line with the requirements of our qualification regulators and data protection law.

We’re here to support you through the complaints and appeals processes. Please don’t hesitate to get in touch with us should you have any queries or require further explanation. We’re happy to help.