Customer Support Advisor Apprentice
Job Description
Agored Cymru is a leading Welsh awarding body committed to empowering learners and transforming lives through flexible, high-quality and learner-centred qualifications. We specialise in creating opportunities that make a genuine difference - not just to individuals but to communities across Wales.
Are you passionate about delivering excellent customer service and looking to kick-start your career while earning a valuable, nationally recognised qualification?
Join us as a Customer Support Advisor Apprentice and become part of a supportive, purpose-driven organisation that puts people at the heart of everything we do.
In this exciting apprenticeship role you will be an integral part of our Customer Support Team delivering high-quality service to customers and internal teams. You will gain practical experience in customer service, administration and digital communication - all whilst working towards a Digital Skills for Business qualification, awarded by Agored Cymru.
Throughout your apprenticeship you will be fully supported with on-the-job training and mentoring. You may also complete Essential Skills Wales qualifications in literacy, numeracy and digital literacy - giving you a solid foundation of transferable skills for your future.
If you are motivated to gain real-world experience and a recognised qualification whilst working in an organisation that truly changes lives apply today and take the first step towards a meaningful and rewarding career in customer support.
Applications open now
To express interest or request an informal conversation, contact: fiona.dowd@agored.cymru
Non - Executive Director
Job Description
Agored Cymru is a Welsh awarding body and social enterprise committed to helping learners of all ages and backgrounds realise their potential. With over 30 years’ experience, we design and deliver nationally recognised qualifications – from Essential Skills to Sustainability – working with schools, further education institutions, training providers, and employers across Wales and beyond.
We proudly champion bilingualism, equity, and social impact, actively supporting the Welsh language and the Welsh Government’s vision of a truly bilingual Wales.
We are now seeking to appoint a new Non-Executive Director with strong expertise in Human Resources and Employment Law to enhance the Board’s oversight of people strategy, workforce governance, and employment practice. We are particularly interested in individuals who can provide informed challenge and guidance on matters such as organisational culture, employee relations, employment legislation, wellbeing, and equality, diversity and inclusion.
Non-Executive Directors are expected to attend and contribute meaningfully to five Board meetings per year and to serve on one of our key committees: the Business, Finance & People Committee (BFPC) or the Quality Standards & Regulation Committee (QSRC) who meet four times per year.
In this role, you will support and constructively challenge the CEO and senior leadership team, contribute to the development of strategic priorities, and provide assurance on organisational performance and risk. A strong commitment to good governance, ethical leadership, equality, diversity, inclusion, and bilingualism is essential.
This is a rewarding opportunity to play a pivotal role in shaping Agored Cymru’s strategic direction, strengthening our people governance, and supporting our mission to transform lives through education.
Applications open now
To express interest or request an informal conversation, contact: fiona.dowd@agored.cymru