Agored Cymru Level 2 Diploma in Customer Service

QW Approval/Designation No: C00/1231/8

Total credits required: 45

Guided learning hours (GLH): 275

Total qualification time (TQT): 450 hours

Minimum credits at or above qualification level: 45

Lower age restriction: 16

Standard Qualification Fee: £157.50

Review date: 31/03/2026

Operational Start Date: 01/04/2018

For performance points and threshold: click here

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Apprenticeships

This qualification sits within an apprenticeship framework

Customer Service (Wales)


Documents

qualification guide Qualification Guide

File Icon Level Descriptor Guidelines


Unit Achievement Groups

Mandatory Group A

Minimum credits required: 19
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Mandatory Group B with optional units

Minimum credits required: 3
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Optional Group C

Minimum credits required: 16
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Optional Group D